User Agreement
BLOXBAY.GG — TERMS OF SERVICE AND USER AGREEMENT
Last updated: September 1, 2026
These Terms of Service and User Agreement (the “Terms”) govern access to and use of BloxBay.gg, its marketplace, account system, BloxBay Inventory, payment features, deposit and withdrawal systems, seller features and related services.
By creating an account, accessing BloxBay, purchasing, selling, depositing, holding or withdrawing an Item, requesting a payout, or otherwise using BloxBay, the User agrees to be bound by these Terms and the Privacy Policy.
If the User does not agree to these Terms, the User must not use BloxBay.
1. DEFINITIONS
1.1. “BloxBay” means the BloxBay.gg website, marketplace, infrastructure, systems, bots, interfaces and related services operated by: Bloxbay
1.2. “User” means any individual accessing or using BloxBay.
1.3. “Buyer” means a User purchasing an Item through BloxBay.
1.4. “Seller” means an individual User offering an Item for sale through BloxBay.
1.5. “Item” means an in-game item, pet, currency amount, upgrade, material or other supported Hypixel SkyBlock element represented through BloxBay.
1.6. “Listing” means an offer created by a Seller to sell an Item at a specified price.
1.7. “BloxBay Inventory” means BloxBay's internal record of Items allocated to a User within the BloxBay system.
1.8. “Balance” means an amount credited to a User as proceeds resulting from sales completed through BloxBay, after applicable fees or adjustments.
Balance cannot be purchased or voluntarily topped up with money.
1.9. “Deposit” means the transfer of a supported Item from an in-game account to a BloxBay-controlled in-game account and the subsequent crediting of the corresponding Item to the User's BloxBay Inventory.
1.10. “Withdrawal” means a request to transfer an Item represented in a User's BloxBay Inventory to an in-game account specified by the User.
1.11. “Payout” means a request by a User to withdraw eligible Balance as real-world funds through an available payment provider.
1.12. “BloxBay Bot” means an automated or controlled in-game account used by BloxBay for operational purposes including Deposits and Withdrawals.
2. NATURE OF THE SERVICE
2.1. BloxBay operates an independent digital marketplace through which Users may list, purchase and resell supported Items.
2.2. Items listed for sale originate from Items previously deposited into the BloxBay system by Users. BloxBay does not ordinarily list its own inventory as a Seller.
2.3. Deposits, Purchases, Sales, holding Items within a BloxBay Inventory, Withdrawals and Payouts are distinct operations.
2.4. An Item does not need to be withdrawn into Hypixel SkyBlock in order for a Purchase or Sale to be completed.
2.5. A User may purchase an Item, retain it within the BloxBay Inventory and subsequently resell it through BloxBay without ever withdrawing the Item into the game.
3. ELIGIBILITY AND MINORS
3.1. Users must have the legal capacity required to use BloxBay.
3.2. A minor may use BloxBay only with the prior authorization and under the responsibility of a parent or legal representative.
3.3. By using BloxBay while under the age of legal majority applicable to the User, the User represents that the required parental or legal representative authorization has been obtained before using the service or entering into any transaction.
3.4. BloxBay does not undertake routine age verification but may request information or verification where considered necessary for security, compliance, payment processing or other legitimate operational purposes.
3.5. Sellers must use BloxBay as private individuals. Professional or commercial selling through BloxBay is prohibited unless expressly authorized by BloxBay.
4. USER ACCOUNTS
4.1. Users may be required to provide a username, valid email address and password and complete email verification.
4.2. Users are responsible for providing accurate information where accuracy is required for the relevant operation.
4.3. Users may maintain multiple BloxBay accounts provided such accounts are not used to manipulate the marketplace, evade restrictions, exploit bugs, circumvent sanctions, interfere with BloxBay or otherwise abuse the service.
4.4. Users are responsible for maintaining the security of their credentials and email account.
4.5. Users must immediately notify BloxBay if they reasonably suspect unauthorized access to their account.
4.6. BloxBay may temporarily restrict transactions, Withdrawals or other account functions when unusual or suspicious activity is detected.
5. BLOXBAY INVENTORY
5.1. The BloxBay Inventory records Items allocated to the User within BloxBay's internal marketplace system.
5.2. Items of the same supported type and supported characteristics may be managed on a pooled basis.
No particular in-game instance is individually segregated, earmarked or permanently reserved for a particular User.
5.3. A User depositing one in-game instance is not entitled to receive the exact same in-game instance upon Withdrawal.
5.4. Upon Withdrawal, BloxBay may provide any equivalent Item satisfying the characteristics expressly guaranteed by the relevant BloxBay Item configuration.
5.5. BloxBay guarantees only the characteristics expressly identified by BloxBay for the relevant Item category or variation.
Characteristics not expressly listed are not guaranteed.
For example, where a variation only specifies a level range, BloxBay is not required to reproduce any other unlisted characteristic of the originally deposited Item.
5.6. References to Items being “held,” “owned,” “credited,” “allocated,” “purchased” or “sold” through BloxBay describe the contractual operation of the BloxBay marketplace and do not constitute any claim by BloxBay or its Users to intellectual property rights belonging to Hypixel, Mojang, Microsoft or another third party.
6. DEPOSITS
6.1. Deposits are currently provided without a separate Deposit fee unless otherwise indicated before the operation.
6.2. Before beginning a Deposit, the User must select or declare the Items and quantities the User intends to transfer.
6.3. BloxBay systems may verify the contents of the in-game trade before accepting it.
6.4. A Deposit is completed after the relevant in-game trade has successfully completed and BloxBay's systems have confirmed the operation.
6.5. BloxBay may establish quantity, frequency, value or operational limits for Deposits. Current limits may be displayed directly in the Deposit interface.
6.6. BloxBay may refuse or interrupt a Deposit where the contents do not correspond to the requested Deposit, where operational capacity is unavailable, where suspicious activity is detected, or for security, fraud-prevention or compliance reasons.
6.7. Items reasonably suspected of originating from account compromise, exploits, duplication, fraudulent activity or other invalid circumstances may be frozen, investigated, rejected or removed from the marketplace.
6.8. BloxBay may reverse credits or remove Items resulting from an erroneous, fraudulent or invalid Deposit.
7. LISTINGS AND SALES
7.1. Sellers determine the selling price of their Listings within any minimum, maximum or other limits established by BloxBay.
7.2. A Seller may withdraw a Listing before it has been purchased.
7.3. BloxBay may remove, restrict or refuse Listings for technical, security, fraud-prevention, market-integrity or operational reasons.
7.4. An Item remains eligible for sale only while it is supported by BloxBay.
7.5. A Sale becomes completed when the Buyer successfully completes the Purchase and the purchased Item is transferred to the Buyer's BloxBay Inventory.
7.6. Upon completion of the Sale, the Seller receives the corresponding net sale proceeds as BloxBay Balance after applicable fees.
8. PURCHASES
8.1. Buyers select the Item and Listing they wish to purchase.
8.2. Before confirmation, BloxBay may display the purchased Items, Purchase Amount, fixed and percentage fees, Balance applied, additional external payment required and Total Amount.
8.3. The Buyer is responsible for reviewing the Item, quantity, variation, attributes expressly displayed, price and transaction summary before confirming the Purchase.
8.4. A Purchase becomes completed when:
(a) the applicable payment or Balance deduction has been successfully processed; and
(b) the purchased Item has been credited to the Buyer's BloxBay Inventory.
8.5. Withdrawal into Hypixel SkyBlock is not a condition of completion of a Purchase.
8.6. Once a Purchase has been completed, subsequent holding, resale or Withdrawal of the Item constitutes a separate operation.
9. BALANCE
9.1. BloxBay Balance arises from completed sales and permitted account adjustments.
Users cannot directly purchase or deposit money into Balance.
9.2. Balance may remain unused in the User's account.
9.3. When a User with available Balance makes a Purchase, available Balance is automatically applied before any additional external payment is requested.
9.4. Where Balance covers the full transaction amount, no additional external payment will be required.
A checkout button displaying €0 or equivalent refers solely to the amount of additional external payment required and does not mean that the Purchase has no value or that no Balance will be deducted.
9.5. Where Balance only partially covers the transaction, the available Balance is applied first and the User must pay the remaining amount using an available payment method.
9.6. Balance cannot be transferred directly between BloxBay accounts except through transactions expressly supported by BloxBay.
9.7. BloxBay may correct a Balance resulting from technical errors, duplicate credits, reversed transactions, chargebacks, fraudulent conduct or other invalid operations.
9.8. A Balance may become negative where amounts are legitimately reversed after they have already been credited or used.
9.9. BloxBay may offset amounts owed by the User against Balance, future sale proceeds or amounts otherwise payable to that User.
10. FEES
10.1. BloxBay may charge Buyers, Sellers or Users fees for transactions and services.
10.2. Fees may include fixed fees, percentage-based fees or both.
10.3. Applicable fees are displayed before the User confirms the relevant paid operation.
10.4. BloxBay may change its fee structure for future operations without affecting transactions already completed.
10.5. BloxBay may introduce new fees, including fees relating to new functionality or services, provided the applicable amount is disclosed before the User performs the affected chargeable operation.
11. PAYMENTS
11.1. External payments may be processed through Stripe and payment methods supported through Stripe, including eligible bank cards, Apple Pay and Google Pay.
11.2. BloxBay does not require Users to provide card numbers directly to BloxBay where payment information is collected by the payment provider.
11.3. Payment-provider terms, technical restrictions and verification procedures may apply.
11.4. BloxBay is not responsible for exchange rates, bank fees, card-provider charges or other charges independently imposed by the User's payment provider.
11.5. If an external payment appears to have been charged but the Item has not been credited, the User must allow a reasonable processing period and, if the issue persists, contact BloxBay Support with sufficient evidence to allow investigation.
12. FINALITY OF COMPLETED PURCHASES
12.1. COMPLETED PURCHASES ARE FINAL AND NON-REFUNDABLE.
12.2. A completed Purchase will not be refunded or reversed merely because:
(a) the User changed their mind;
(b) the User purchased the wrong Item or quantity after confirming the transaction;
(c) the market price subsequently increased or decreased;
(d) another Seller subsequently offered a lower price;
(e) the User no longer wishes to use the Item;
(f) the User's Hypixel account is restricted, wiped, suspended or banned;
(g) Hypixel modifies, nerfs, buffs, reclassifies or otherwise changes the Item;
(h) the User does not immediately withdraw the Item;
(i) Withdrawal becomes temporarily unavailable; or
(j) the User loses interest in Hypixel or BloxBay.
12.3. Where an apparent payment or technical error is reported, BloxBay may investigate its records and determine the appropriate technical correction, which may include completion of the transaction, correction of the account, correction of the payment or another appropriate remedy.
12.4. A voluntary commercial gesture, replacement or exceptional refund granted by BloxBay in one case does not create an obligation to provide the same treatment in another case.
13. SELLER PAYOUTS
13.1. Eligible Users may request withdrawal of available Balance through the payout methods made available by BloxBay.
13.2. Payouts may be processed using Stripe Connect and may require completion of Stripe onboarding, identity checks or other verification procedures.
13.3. The current minimum Payout is €1 after applicable fees unless another minimum is displayed before submission.
13.4. Payout fees are disclosed before the User confirms the Payout request.
13.5. Payout requests are subject to manual review.
The ordinary target processing period may be approximately 2–5 business days, but this is not a guaranteed completion time.
13.6. BloxBay may delay, suspend or refuse a Payout while investigating suspected fraud, chargebacks, payment irregularities, AML/KYC issues, account compromise, technical problems or other suspicious circumstances.
13.7. Such restrictions may remain in effect for as long as reasonably necessary to complete the relevant investigation or satisfy requirements imposed by a payment provider or competent authority.
13.8. If a Payout fails for ordinary technical reasons, the corresponding amount may be restored to Balance.
13.9. Where fraud, malicious conduct or an invalid transaction is identified, affected funds may instead be frozen, reversed, offset or removed as appropriate.
14. WITHDRAWAL OF ITEMS
14.1. Withdrawal is a separate operation from Purchase.
14.2. BloxBay does not guarantee that Withdrawals will be continuously available.
14.3. Withdrawal availability may depend on bot capacity, game availability, maintenance, security measures, queues, technical conditions and third-party platform availability.
14.4. BloxBay may impose quantity, value, frequency or other limits on Withdrawals.
14.5. BloxBay may temporarily restrict Withdrawals where activity appears abusive, unusually frequent, harmful to system capacity, fraudulent or otherwise suspicious.
14.6. Users must provide the correct in-game username and follow the instructions displayed during the Withdrawal process.
14.7. The User is responsible for information entered by the User.
14.8. If a Withdrawal attempt fails before successful in-game delivery, the Item ordinarily remains recorded in the User's BloxBay Inventory unless a separate event affects the underlying Item.
14.9. A Withdrawal is completed once BloxBay's systems confirm successful delivery through the relevant in-game trade.
14.10. Completed Withdrawals are final.
15. Hypixel AND THIRD-PARTY PLATFORM RISKS
15.1. Hypixel and other third-party platform operators exercise independent control over their services, accounts, servers, rules, Items and enforcement systems.
15.2. Items associated with BloxBay Inventories may be held through in-game accounts operated or controlled by BloxBay.
15.3. Third-party platform operators may, with or without notice to BloxBay, restrict, suspend, wipe, confiscate, disable, modify or permanently ban accounts or Items.
15.4. Such actions may result in Items becoming temporarily or permanently inaccessible, unavailable, deleted, confiscated or irrecoverable.
15.5. By depositing, purchasing, holding, selling or requesting Withdrawal of Items through BloxBay, the User knowingly and expressly accepts these third-party platform risks.
15.6. BloxBay shall not be responsible for losses resulting from bans, wipes, restrictions, confiscations, game modifications or other actions taken by Hypixel or another third-party platform operator.
15.7. BloxBay does not guarantee that an Item recorded in a BloxBay Inventory will remain permanently accessible, recoverable or withdrawable following intervention by a third-party platform operator.
15.8. If an Item is permanently lost, removed or rendered irrecoverable as a result of such third-party action, BloxBay does not undertake to replace the affected Item from another BloxBay-controlled account or from other marketplace inventory.
15.9. BloxBay may voluntarily offer replacement, compensation or another solution in a particular case without creating any obligation or precedent for any present or future incident.
15.10. A subsequent third-party enforcement event does not, by itself, reverse or invalidate a Purchase that had already been completed by crediting the purchased Item to the Buyer's BloxBay Inventory.
16. Hypixel RULES AND USER RESPONSIBILITY
16.1. Users acknowledge that Hypixel and other third-party services establish their own rules independently from BloxBay.
16.2. Users are responsible for reviewing and complying with rules applicable to their own accounts and activities.
16.3. BloxBay makes no representation or guarantee that the use of BloxBay, including transactions involving real-world value, is permitted under Hypixel's rules.
16.4. Use of BloxBay may expose a User to action by Hypixel, including item removal, account restrictions, wipes, suspensions or bans.
16.5. Users assume responsibility for deciding whether to use BloxBay notwithstanding those risks.
17. NON-AFFILIATION
17.1. BloxBay.gg is an independent platform.
17.2. BloxBay is not affiliated with, associated with, authorized by, endorsed by, sponsored by or officially connected with Hypixel Inc., Mojang Studios or Microsoft Corporation.
17.3. References to Hypixel, Hypixel SkyBlock, Minecraft, in-game Items, names and related terminology are used for identification and descriptive purposes.
17.4. Relevant trademarks, game assets, names and intellectual property remain the property of their respective owners.
17.5. Hypixel, Mojang and Microsoft are not responsible for BloxBay transactions, disputes, payments or services.
18. MARKET VALUE AND NO FINANCIAL GUARANTEE
18.1. BloxBay does not guarantee the current or future value of any Item.
18.2. Prices are determined by Sellers and marketplace conditions and may change rapidly.
18.3. BloxBay does not guarantee that an Item can later be resold, resold at a particular price or resold within a particular period.
18.4. BloxBay does not provide investment, financial, tax or trading advice.
18.5. Users assume the risk of market price fluctuations.
19. TAXES AND USER OBLIGATIONS
19.1. Each User is solely responsible for determining and satisfying their own tax, accounting, reporting or administrative obligations resulting from their activity on BloxBay.
19.2. BloxBay does not provide individual tax, accounting or legal advice to Users.
20. AML, KYC AND FRAUD PREVENTION
20.1. Use of BloxBay is also subject to the BloxBay AML/KYC Policy where applicable.
20.2. BloxBay may review transactions and accounts for fraud, money laundering, payment abuse, chargebacks, compromised accounts or other suspicious conduct.
20.3. BloxBay is not required to publicly disclose internal monitoring thresholds or fraud-detection criteria.
20.4. BloxBay may request additional information, documentation or third-party verification where considered necessary.
20.5. Failure to complete a required verification may result in suspension or termination of the account.
20.6. While a review is pending, BloxBay may restrict access to Balance, Payouts, Purchases, Sales, Deposits or Withdrawals.
21. CHARGEBACKS AND PAYMENT DISPUTES
21.1. Users must not initiate fraudulent, deceptive or abusive chargebacks.
21.2. A chargeback, payment reversal or payment dispute may result in immediate restriction or suspension of the User's account while BloxBay investigates.
21.3. BloxBay may freeze affected Items or Balance during the investigation.
21.4. If an external payment is reversed after an Item or Balance has already been provided, the corresponding amount may become a debt owed to BloxBay.
21.5. BloxBay may offset such debt against existing Balance, future sale proceeds or other amounts payable to the User.
21.6. Fraudulent chargebacks may result in permanent account termination.
21.7. BloxBay may provide relevant transaction records to payment providers, financial institutions or competent authorities where appropriate.
22. PROHIBITED CONDUCT
Users must not:
(a) engage in fraud or deception;
(b) exploit bugs, vulnerabilities or unintended functionality;
(c) knowingly deposit Items originating from hacks, exploits, duplication or compromised accounts;
(d) interfere with BloxBay Bots;
(e) attempt unauthorized access to BloxBay infrastructure;
(f) perform DDoS attacks, floods, spam or other disruptive activity;
(g) intentionally slow, overload, impair or degrade BloxBay or its infrastructure by any means;
(h) use unauthorized scraping, scripts or automation against BloxBay;
(i) manipulate prices or marketplace activity artificially;
(j) engage in wash trading or artificial transactions;
(k) evade account sanctions through additional accounts;
(l) impersonate BloxBay, BloxBay staff or another User;
(m) misuse support systems;
(n) harass or threaten BloxBay staff or Users in connection with the service;
(o) use BloxBay for money laundering or other unlawful financial activity; or
(p) otherwise interfere with the proper functioning, security or integrity of BloxBay.
23. SUSPENSION AND TERMINATION
23.1. BloxBay may immediately suspend or terminate an account for violation of these Terms, suspected fraud, security risks, abusive conduct, chargebacks, interference with the service, failed required verification or other conduct reasonably considered harmful to BloxBay.
23.2. Suspension may occur without prior notice where immediate action is reasonably necessary.
23.3. A suspended User may lose access to all marketplace functions during the suspension period.
23.4. Listings may be cancelled immediately upon suspension or termination.
23.5. BloxBay may freeze Items and Balance while investigating conduct connected to the suspension.
23.6. Items or Balance shown to result from fraud, exploits, invalid transactions, reversed payments or malicious conduct may be removed, reversed or applied against losses or debts caused by the User.
23.7. Permanent termination does not prevent BloxBay from preserving transaction records or pursuing amounts owed by the User.
24. ACCOUNT CLOSURE BY THE USER
24.1. Account-closure requests must be submitted to BloxBay Support.
24.2. Before account closure, Users should resolve pending transactions and remove eligible Items and Balance.
24.3. BloxBay may delay account closure while a transaction, dispute, chargeback, investigation, legal retention requirement or outstanding obligation remains unresolved.
24.4. Account closure does not erase obligations that arose before closure.
25. SECURITY
25.1. Users are responsible for protecting their login credentials and access to their registered email address.
25.2. BloxBay may use email verification and other security controls.
25.3. BloxBay is not responsible for losses caused by a User voluntarily disclosing credentials or failing to take reasonable measures to protect access to their account.
25.4. BloxBay may temporarily restrict operations following suspicious account changes or suspected compromise.
26. TRANSACTION RECORDS
26.1. BloxBay may maintain records relating to Purchases, Sales, Listings, Deposits, Withdrawals, Payouts, Balance movements, bot operations and other account activity.
26.2. Such records may include timestamps, transaction identifiers, in-game trade information and system confirmations.
26.3. BloxBay records, payment-provider records, bot confirmations and technical records may be used as evidence when investigating transactions, fraud, disputes or account activity.
26.4. Retention of personal data associated with such records is governed by the Privacy Policy.
27. MANIFEST ERRORS AND SYSTEM ERRORS
27.1. BloxBay may correct obvious technical, accounting, display or pricing errors.
27.2. BloxBay may cancel or correct transactions resulting from a manifest error, duplicate credit, system malfunction, exploit or unintended operation.
27.3. Balance or Items mistakenly credited as a result of an error may be removed or corrected.
27.4. Knowingly exploiting or spending value created by an obvious error may result in permanent account termination.
28. SERVICE AVAILABILITY
28.1. BloxBay is provided on an “as available” basis.
28.2. BloxBay does not guarantee uninterrupted, error-free or continuous operation.
28.3. Maintenance, bot capacity, queues, game updates, payment-provider outages, server failures, cyber incidents and third-party platform interruptions may affect service availability.
28.4. Temporary unavailability does not automatically entitle a User to compensation.
29. MODIFICATION OF THE SERVICE
29.1. BloxBay may modify, add, restrict or remove functionality.
29.2. BloxBay may add or stop supporting Item categories, variations, payment methods, payout methods, bots, limits or marketplace features.
29.3. Where support for an Item category is discontinued, BloxBay may establish a deadline for affected Users to withdraw, sell or otherwise resolve affected Items.
29.4. BloxBay may modify Deposit, Withdrawal, Listing or transaction limits to protect capacity, security or marketplace integrity.
30. PERMANENT DISCONTINUATION
30.1. BloxBay may permanently discontinue all or part of the service.
30.2. Where reasonably practicable in the case of a planned permanent shutdown, BloxBay may notify Users through the Site, account email or another available communication channel and establish a final period for handling remaining Items and eligible Balance.
30.3. Users are responsible for acting within the deadline specified in such notice.
30.4. Accounts and marketplace functionality may become permanently inaccessible after the announced shutdown date.
31. FORCE MAJEURE AND EXTERNAL EVENTS
31.1. BloxBay shall not be responsible for delay or failure caused by events beyond its reasonable control.
31.2. Such events may include major internet or hosting failures, natural disasters, war, civil disorder, governmental action, infrastructure failure, widespread cyber incidents, payment-network disruption and actions or technical changes imposed by third-party platforms.
31.3. Actions by Hypixel or another third-party platform operator—including account restrictions, suspensions, bans, wipes, confiscations or technical modifications—may constitute such an external event where the applicable conditions are satisfied.
31.4. Where a force majeure event temporarily prevents performance, affected performance may be suspended for the duration of the event.
31.5. Where the event creates permanent impossibility, affected obligations may terminate accordingly.
French law defines force majeure by reference to circumstances outside the debtor's control, reasonable foreseeability and whether the effects could be avoided by appropriate measures.
32. LIMITATION OF LIABILITY
32.1. BloxBay shall not be responsible for speculative, indirect or consequential losses, including loss of anticipated profits, resale opportunity, market value or commercial opportunity.
32.2. BloxBay shall not be responsible for changes in Item prices or liquidity.
32.3. BloxBay shall not be responsible for actions taken against the User's own Hypixel or Minecraft account.
32.4. BloxBay shall not be responsible for failures, restrictions or actions originating from Hypixel, Mojang, Microsoft, Stripe, banks, card networks, internet providers or other independent third parties.
32.5. BloxBay does not guarantee that any Item, game, platform, payment service or feature will continue to exist or operate in its current form.
32.6. Where a monetary limitation of liability is legally enforceable, BloxBay's aggregate liability arising from the service shall be limited to the fees actually paid to BloxBay by the affected User during the twelve months preceding the event giving rise to the claim.
33. USER RESPONSIBILITY AND INDEMNIFICATION
33.1. Users are responsible for losses caused by their fraud, intentional misconduct, unauthorized interference with BloxBay or material breach of these Terms.
33.2. A User may be required to reimburse BloxBay for chargebacks, penalties, payment-provider losses, investigation costs or third-party claims directly resulting from such conduct where recoverable.
34. INTELLECTUAL PROPERTY
34.1. BloxBay's original logo, website design, code, interface, original artwork, original graphics and original written content are protected by applicable intellectual-property laws.
34.2. No User receives ownership of BloxBay's intellectual property merely by using the service.
34.3. References to third-party names and intellectual property do not transfer or claim ownership of such third-party rights.
35. PERSONAL DATA AND PRIVACY
35.1. Personal-data processing is described in BloxBay's Privacy Policy.
35.2. Depending on the operation, BloxBay may process information including account username, email address, optional telephone number, Minecraft username used during operations, transaction history and verification information where required.
35.3. Passwords must be handled through appropriate security mechanisms and are not intended to be stored by BloxBay in readable plaintext.
35.4. BloxBay may use strictly necessary technical cookies or similar technologies required for authentication, sessions, security, preferences and normal site operation.
36. AML/KYC POLICY
The BloxBay AML/KYC Policy forms part of the rules applicable to relevant financial and account operations.
In the event of inconsistency concerning AML/KYC procedures, the more specific AML/KYC provision applies to the relevant compliance process.
37. CHANGES TO THESE TERMS
37.1. BloxBay may amend these Terms when necessary to reflect operational, technical, security, legal, commercial or service changes.
37.2. The current version will be published on BloxBay with its effective date.
37.3. Material changes may additionally be communicated through the Site, the User's account or registered email.
37.4. Continued use of BloxBay after the applicable effective date constitutes acceptance of the revised Terms where applicable.
38. DISPUTE RESOLUTION
38.1. Before commencing formal proceedings concerning BloxBay, the User agrees to first submit the dispute to BloxBay Support with sufficient details and evidence and to make a good-faith effort to resolve the dispute amicably.
38.2. BloxBay and the User shall ordinarily allow up to 30 days from receipt of a sufficiently documented complaint for an amicable resolution attempt.
38.3. Support may be contacted primarily through the official BloxBay Discord support system or by email at:
smtpbloxbay@gmail.com
38.4. Consumer mediation:
[NAME, ADDRESS AND WEBSITE OF APPOINTED CONSUMER MEDIATOR TO BE INSERTED BEFORE COMMERCIAL PUBLICATION]
French professionals dealing with consumers must provide access to a consumer-mediation scheme and communicate the competent mediator's contact details.
39. GOVERNING LAW AND JURISDICTION
39.1. These Terms are governed by French law.
39.2. Any dispute not resolved amicably shall be submitted to the competent courts in France to the extent that such jurisdiction agreement is valid and enforceable.
40. ENGLISH VERSION
40.1. These Terms may be translated for convenience.
40.2. In the event of inconsistency between translations, the English version shall prevail to the extent permitted.
41. ASSIGNMENT
41.1. BloxBay may transfer or assign operation of the service and these Terms to a successor, affiliated entity, purchaser or other entity assuming operation of BloxBay as part of a restructuring, incorporation, acquisition or transfer of the service.
41.2. Such transfer does not invalidate transactions previously completed through BloxBay.
42. NO WAIVER
Failure by BloxBay to enforce a provision of these Terms in one instance does not constitute a waiver of BloxBay's right to enforce that provision later.
A refund, replacement, account reinstatement or other exception voluntarily granted in one case does not establish a precedent.
43. SEVERABILITY
If any provision of these Terms is found invalid, unlawful or unenforceable, that provision shall be limited or disregarded only to the extent necessary, and the remaining provisions shall remain in effect.
Nothing in these Terms excludes or restricts an obligation or liability where such exclusion or restriction is prohibited by mandatory applicable law.
44. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, AML/KYC Policy and any transaction-specific conditions expressly presented to the User, constitute the agreement governing use of BloxBay and supersede previous versions concerning the same subject matter.
45. CONTACT
Questions, complaints and formal communications concerning these Terms may be submitted through the official BloxBay support channels or by email:
smtpbloxbay@gmail.com